ALD-FAQ Multimedia Customer Display Frequently Asked Questions

  1. Can the traditional serial port customer display be replaced with a new USB customer display?

Yes, simply install our utility and convert the serial port settings to connect our virtual serial port and use it.

  2. Does changing from the traditional serial port customer display to the new USB display require coding of existing programs ?

If your original program is serial port interface, there is no need to change the current program, but you should pay attention to what kind of command encoding you use when purchasing ? Generally speaking, ESC/POS command.

  3. What kind of system does the ALD Multimedia Customer Display support?

ALD Multimedia Customer Display supports Windows OS.

  4. Does the ALD Customer Display require an external power supply?

Not required, customer display is USB port powered, power comes from the your system USB port.

  5. Does my host system need to be powered by a special USB port?

No special USB port power supply is required, generally USB 5V 500mA is sufficient.

  6. What languages ​​does the ALD Multimedia Customer Display support?

Generally English, other languages ​​default be “windows system language”

  7. Does the ALD Customer Display have a built-in font ?

The ALD USB customer display does not have a built-in font, so it will display according to the windows system language.

For example, if you are in Japan, then the windows system language default Japanese, the USB customer display can display English and Japanese.

  8. What is the difference between ALD-VP Standard and ALD-MP Multimedia Version Customer Display?

VP :  Customer Display can add your LOGO or an jpeg photo

MP : Customer Display can add your LOGO or an jpeg photo and promotional videos.